Clark & Reid Company, Inc. Ranks #1 in Alan Trippel’s 2009 Nationwide Relocating Employee Survey on the Household Goods Industry

Billerica, MA September 3, 2009-

In the fifteenth annual Nationwide Relocating Employee Survey, in which 5,804 transferees serviced by the 10 largest firms in the household goods shipment industry participated, Clark & Reid Company, Inc. ranked #1 in overall customer satisfaction. Additionally, Clark & Reid was one of only three firms that achieved the “excellence” metric of 70% or greater net satisfaction.

Earlier this year in the seventh annual Relocation Program Managers’ Survey, in which 243 relocation managers participated, Clark & Reid Company, Inc. was victorious in the following categories:

  • #1 Net Satisfaction Level in “Overall Performance”; +80% above the industry average
  • #1 Net Satisfaction Level in “Delivering Maximum Employee Satisfaction”
  • #1 in “Overall Pricing Structure and Billing”; +103% above the industry average in net satisfaction
  • +92% above the industry average in the “Willingness to Recommend” category

2009 was a year in which Clark & Reid was awarded #1 in both the Relocating Employee Survey and the Relocation Program Managers' Survey performed by Trippel Survey & Research, LLC.

“We pride ourselves on our ability to help minimize the tension that our transferees and their families deal with when faced with the stress of relocating,” noted Don Martin, President and CEO of Clark & Reid. “We are thrilled to see that the continuous efforts put forth by the entire Clark & Reid team are reflected in the satisfaction ratings given by our transferees.”

About Clark & Reid Company, Inc.:

For more than a century, Clark & Reid has been one of the largest independent moving companies in the country dedicated to providing exceptional moving services to corporate clients and their transferees worldwide. During 2008, Cartus honored Clark & Reid with four major quality awards, while Johnson & Johnson named Clark & Reid “Household Goods Transportation Provider of the Year” for the 2nd year in a row.